Privacy Policy
Data protection and privacy
Protecting your personal data and privacy is one of the topmost concerns for The Quokka Company. In this Privacy Notice we want to give a clear and transparent communication on the data, processing, storing etc. of personal data relating to The Quokka Company customers.
The Quokka Company uses your personal data correctly and transparent manner
The Quokka Company does not collects more personal data than necessary
The Quokka Company does not keep your personal data for longer period than needed
The Quokka Company protects personal data with proper security
The Quokka Company Privacy Policy you will find information about:
What data we may collect
We collect personal data like email, number, name, city etc. Personal data depends on the point of contact through which you interact with us, as well as the purpose of interaction. We do not store your data until you have interacted with the below example.
- Creating account and connecting to it
- Making purchase on our site
- By subscribing to our program like The Quokka Cla, newsletter subscription etc
- By writing to us via contact us form or by mail
- By writing comment/ review on our site
Depending on customer interaction we may collect some relevant information. For example, if a customer places the order and process with payment, we must collect information to process and dispatch the order. For customers who sign up for the newsletter or write reviews for the product or who sign up to our program we may collect small data to send notification about the interaction.
Depending on your interaction with The Quokka Company website a below dat we collect:
- Your contact details > name, last name, postal address, email address, number
- Your interest based on the interaction
- A history of purchase which you made on our website
- Your request which we receive from contact us
- DOB to send special gift voucher, coupons etc
- Your comment and review written on the products
We at The Quokka Company invite you to ensure data is regularly update, either by modifying it on website or by informing us via support team
How do we collect/receive your data?
- Form that you fill online
- Event that you participate online/offline
- Loyalty program
- Retailers for whom you agree to accept our communications
- Contact with customer care
- Survey or questionnaires to which you answer
- Third party data providers with whom you have shared your information
The indicator * which we used in the form is mandatory field, if you do not fill the mandatory fields then we will not be able to respond to your request and/or provide you the service request.
During the purchase journey you need to fill all the required information to process your item smoothly and to give updates about your product.
Your information may also be used for analytical purposes by The Quokka Company and for communication purposes via its preferred channel like sending a general newsletter relating to the news or coupons, rewards etc…
What purposes we use your data?
Depending on your interaction we may use your data for following purpose
- Managing orders
- Managing your loyalty program
- Managing your requests in connection with The Quokka Company
- The management of events in which you register
- improvement of our products and services, image and reputation
- Transaction management (securing online payments, prevention of fraud, incidents related to payments & debts)
- For sending of a generic newsletter
How long we keep your data
We keep your personal data only for the time necessary for the reason purpose pursued. But in general data will be stored in our database.