FAQ

1. Product Information

2. Orders & Payment

3. Shipping & Delivery

4. Returns & Exchanges

5. My Quokka Account

6. Contact Us

1.Product Information

Question Which products are available for purchase on lyttlquokka.com?
Answer

lyttlquokka.com offers luxury kids wear. You can browse through our exclusively curated collections for your specific needs.  Custom made to order and personalised items can also be availed.

Each lyttlquokka product is labelled with the following availability:

  • Pre-Order
  • Back Order
  • Made to Order
  • Personalised Items

Pre-Order

These are products from our most recent collection that can be reserved in advance within a limited timeframe. You may place a pre-order to receive this product as soon as it becomes available on lyttlquokka.com.

Back Order

Back orders are out of stock products that are not available for immediate purchase, but you may place it as pre-order to receive the product as soon as it becomes available.

Made to Order

These custom-made items are exclusively prepared for you once your order request has been placed. A Client Advisor will contact you to confirm your information and process your payment.

Personalised Items

These custom-made items are exclusively created for you once your order request has been placed. Payment for your order is taken immediately and your item will be delivered once it is created.

 

Question Does lyttlquokka go on sale?
Answer

lyttlquokka does not have any sales. If you see lyttlquokka items not from an official lyttlquokka retailer, being sold on sale or discount, then chances are the items are counterfeit.

Question What if an item is unavailable?
Answer

If an item or size you have selected is not available for purchase on lyttlquokka.com, you can contact our customer support via mail or call.

Question Where are The Quokka Company products made?
Answer

The Quokka Company products are crafted with the highest quality materials design and workmanship. All The Quokka Company products are made in India.

2. Orders & Payment

Question What forms of payment do you accept?
Answer

The Quokka Company accepts the following forms of payment for online purchases: 

  • Visa 
  • Mastercard 
  • American Express 
  • PayPal
  • Amazon Pay
Question Do you offer monthly payment plan options?
Answer

Currently, we do not offer any monthly payment plan, but in the future, we are implementing it make it easy for our customers.

Question Can I use multiple methods of payment?
Answer

Currently, we only accept one form of payment per order.

Question When will I be charged for my purchase?
Answer

You will be charged for your purchase only after card verification & authorization, until the card authorization we hold your order. We will prepare your order for shipping after receiving the full payment. Your order will be prepared for shipment in 2 to 4 business days.

Question Can I cancel or modify my order?
Answer

Orders for items available cannot be cancelled immediately but you can connect with our customer care for any changes or modifications in your order.

Question Does Quokka have a COD option?
Answer

Currently we do not accept orders for COD.

3. Shipping & Delivery

Question Which shipping options are available and what are the costs?
Answer

 

 

 

 

 

 

 

 

 

Question How can I track my order status?
Answer

Once your item(s) are shipped you will receive an confirmation email along with a tracking id or link. The ID and link can be used to log in and check the status of your shipment. You will also receive an email once your order is delivered.

Question What is the shipping fees?
Answer

 

 

 

 

 

 

 

 

 

Question Is a signature required upon delivery of my order?
Answer

For security purposes, we request your signature upon delivery of your order.

4. Returns & Exchanges

Question How can I return a product I purchased online?
Answer

Return may be made by mail or contacting our customer support. You may return the product by selecting return this item from My Quokka Account under order details. Once we receive a return order our delivery partner comes and picks up the product. After pickup you will receive return and refund order details. For prepaid orders, money will be refunded within 3 to 5 working days.

Question Are delivery charges refundable?
Answer

Any original shipping charges incurred at the time of purchase are non-refundable.

Question Can I return a personalized item?
Answer

No. Once an order for Made to Order items has successfully been placed, it cannot be cancelled, modified or returned for a refund.

Question How do I exchange an item I purchased online?
Answer

We are happy to facilitate exchanges for online purchases. To request an exchange, please contact our support team (..) Returned merchandise must adhere to the conditions and guidelines under the Online Return Policy in order to be accepted for an exchange.

4. My Quokka Account

Question How can I create a My Quokka account?
Answer

Visit our registration page by clicking the link here, so we can welcome you into The Quokka Family.

Question How do I modify or delete My Quokka account?
Answer

To modify or change your personal information, including name, DOB, email address and number, visit the account setting section under My Account.

Question How do I sign up for the latest news and updates on The Quokka Company?
Answer

By adding your email id in the subscription box, you can subscribe to our updates and newsletters.

Question How can I unsubscribe to Quokka's mailing list?
Answer

Click the link here to unsubscribe from our mailing list.

Question How do I know if a product is authentic? Does The Quokka Company guarantee the authenticity of all products sold on lyttlquokka.com?
Answer

All products on lyttlquokka.com are crafted with the highest quality materials, design and workmanship. Our products are made from sustainable material as we give utmost importance to our environmental and social responsibility. We guarantee you the authenticity for all our products.

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